❖ 5 Ways We’re Here to Support You ❖
1. We commit to offering the best lodging options available.
Every property in our portfolio has been hand-selected to be among the absolute best options available in the area. We carefully consider a variety of important factors including location, condition, security, available amenities, and quality management before offering a property to our clients.
In addition, for our FEMA clients and contractors, we commit that all our properties are always within your GSA per diem.
2. We commit to be 100% transparent.
With LCL, you’ll never find any hidden fees or “surprise fine print.” Over the years we’ve earned a reputation for delivering on what we promise, and that starts with being completely transparent from the initial booking process all the way through final billing. We make sure your receipt (whether you need it every 7 or 14 days) meets FEMA requirements so it’s always accepted by travel.
3. We commit to being accessible.
One of the best ways to connect with those you care about when you’re away is to make them feel like they’re right there with you. Naturally, when you’re traveling for business, you’re typically busy. You may not have a lot of time for sightseeing and exploring the locations you visit. Still, when possible, snap some photos.
It’s as simple as using your phone, which has apps you can use to share photos easily. Think about trying Instagram or Snapchat for starters.
4. We commit to being polite, patient, and thorough.
We know that if you’re contacting us for assistance before or during a stay, then your request is important. We promise to provide personal assistance and give your request the attention it deserves. We will spend time working with you to identify lodging that meets your needs or resolve any issue you may be experiencing before, during, or after your stay.
5. We commit to listening to your feedback.
While it’s common for us to receive unsolicited kudos from our clients, we also know we’re not perfect. So, we also want to hear if anything has fallen short of your expectations. It’s this open exchange that helps us constantly improve.
You can share feedback with us any time by sending us a note online, emailing us at firstname.lastname@example.org, or by calling me directly at 407-509-6606.
On behalf of the entire team, it’s our honor to serve you. We are happy we have earned your trust and we are excited to see you come and stay with us again!